Customers are getting more sophisticated, better
informed and their expectations are growing. For
any business, the only way to keep up is to offer
a real commitment to quality. In fact any organization
can give themselves a real future in a marketplace
by using a well planned and documented quality
management system (QMS) such as ISO 9001.
ISO 9001 is suitable for any organization looking
to improve the way it is operated and managed,
regardless of size or sector. The best returns
on investment come from those companies that are
prepared to implement it throughout their organization
rather than at particular sites, departments or
divisions. This standard provides a structured
yet flexible framework for a customer focused
business management system that will drive business
performance improvement.
ISO 9001 is based on the following eight Quality
Management Principles, which are incorporated
within the requirements of the standard, and can
be applied to improve organizational performance:
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Customer focus |
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Leadership |
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Involvement of people |
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Process approach |
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System approach to management
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Continual improvement |
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Factual approach to decision
making |
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Mutually beneficial supplier
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The standard covers all aspects of an organization’s
activities, including identifying its key processes,
defining roles and responsibilities, policies and
objectives, documentation requirements, the importance
of understanding and meeting customer requirements,
communication, resource requirements, training,
product and process planning, design processes,
purchasing, production and service, monitoring and
measurement of products and processes, customer
satisfaction, internal audit, management review,
and improvement processes.
Benefits of implementing an ISO 9001
Many organizations implemented ISO 9001 because
their customers demanded it, or their competitors
had it. However, the organizations soon realized
that if properly implemented, ISO 9001 gave them
many significant and noticeable benefits.
For management, an important benefit has always
been improved financial performance. Many studies
have shown that companies implementing a quality
management system have realized cost savings through
improved process effectiveness and efficiency.
In addition to benefiting the bottom line, companies
also realize many other advantages, including
improved employee and customer satisfaction, resulting
from better defined and implemented business processes.
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Competitive advantage ISO 9001
should be top-management led, which ensures
that senior management take a strategic approach
to their management systems. |
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Improves business performance
and manages business risk ISO 9001 helps managers
to raise the organization’s performance above
and beyond competitors who aren’t using management
systems. Certification also makes it easier
to measure performance and better manage business
risk. |
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Attracts investment, enhances
brand reputation and removes barriers to trade
Certification to ISO 9001 will boost your
organization’s brand reputation and can be
a useful promotional tool. It sends a clear
message to all interested parties that this
is a company committed to high standards and
continual improvement. |
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Saves money Evidence shows that
the financial benefits for companies that
have invested in and certified their quality
management systems to ISO 9001 include operational
efficiencies, increased sales, higher return
on assets and greater profitability. |
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Streamlines operations and reduces
waste The assessment of your quality management
system focuses on operating processes. This
encourages organizations to improve the quality
of products and the service provided and helps
to reduces waste and customer complaints.
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Encourages internal communication
and raises morale ISO 9001 ensures that employees
feel more involved through improved communication.
Continued Assessment visits can highlight
skills shortages sooner and uncover any teamwork
issues. |
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Increases customer satisfaction
The ‘Plan, Do, Check, Act’ structure of ISO
9001 ensures that the needs of the customer
are being considered and met. |
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Contact Person : Tran Vinh Khang |
Tel : +84 (08) 3930 1376 (Ext: 106) /
Fax : +84 (08) 3930 1349
Email : vinhkhang@urs.vn
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Contact Person : Choi, Chun Seoung |
Tel : +82 (02) 2636 9003 /
Mobile : +84 (0122) 809 3480 / +82 (10) 3709 9001
Email : cschoi112@gmail.com
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